Returns and Refunds

Returns

YRMOS accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the item's ship date, provided that all original tags are attached. 

All returns must be processed through our Returns Portal:

  1. Create the return label with our Returns Portal. You can find your order number in the order confirmation.

  2. Print out your return label and stick it on the outside of the box, covering the original delivery label.

  3. Schedule a pick up, or you can drop off the box at your local post office or UPS pick-up point.

Once your returns is approved and processed a prepaid UPS Return label will be generated and provided to you.

Please do not use self-postage, as we cannot cover costs if the package gets lost.

YRMOS is not responsible for any shipments lost in transit that are not shipped through our international returns portal.

Please pack all items you are returning and include your original packing slip, noting the items you are returning.

You will receive an email notification once your item is received back at our English warehouse.

Follow your Return

 

Claims

If you have received a damaged, defective, or incorrect item, contact maison@yrmos.com within 72 hours of receipt with a photo of the damage, or the wrong item you received, as well as your order number.

 

Exchanges

Online purchases are eligible for an exchange within 14 days of receiving your items.

All exchanges must be processed through our shipping and returns partner Return Prime:

  1. Create the return label with our Returns Portal. You can find your order number in the order confirmation.

  2. Print out your return label and stick it on the outside of the box, covering the original delivery label.

  3. Schedule a pick up, or you can drop off the box at your local post office or UPS pick-up point.

Once your exchange is approved and processed a prepaid UPS Return label will be generated and provided to you.

Follow your Exchange

 

Refunds

You will receive an email notification once we have issued your refund.

Once we issue your refund please allow 14 business days to appear on your bank account.

We do not offer credits or gift cards. All refunds will be returned to the original payment method.